Terms of Service

These Terms of Service (“Terms”) are a contract between you and Avais LLC. By creating an account, uploading film, or otherwise using the Avais platform (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

If you are agreeing on behalf of a team, club, school, or organization, you confirm you have the authority to bind that organization, and “you” means both you and that organization.

The Service is operated by Avais LLC, a limited liability company organized under the laws of the State of Washington, United States. In these Terms, “Avais,” “we,” “us,” and “our” mean Avais LLC.

You can reach us any time at support@avais.ai.

Avais is an AI-powered volleyball game film analysis platform. You upload game film, and we process it to produce timestamped plays, performance and tracking statistics, court visualizations, and AI coaching insights about what happened in the match.

The Service is offered through paid subscription tiers. Analysis of a game is paid for with game credits (shown in the app as “Analyze Credits”), which are included with your plan or purchased separately.

We are always improving the Service. Features may be added, changed, or removed over time.

In short · You need to be 13 or older to have your own account. Under 13, a parent or guardian has to set it up and give permission.

To create an account, you must be at least 13 years old. Players under 13 may use the Service only through an account created by a parent or legal guardian who has given verifiable consent. See Section 5.

When you create an account, you agree to:

• Give accurate registration information, including an accurate date of birth
• Keep your password and account credentials secure
• Tell us promptly at support@avais.ai if you believe someone else is using your account
• Take responsibility for everything that happens under your account

Accounts are for the person or organization they were created for. Do not share your login with people outside your team, and do not resell access.

In short · A parent or guardian sets up the account, confirms they give permission, and can review or delete their child’s data at any time.

We take film of young athletes seriously. If the player is under 13:

• A parent or legal guardian must create and control the account
• During account creation, the guardian must provide their name and email and check the box confirming they are the parent or legal guardian and give permission for Avais to collect and process the child’s information
• The guardian may review the information we hold about the child, request that it be deleted, or refuse to allow us to collect anything further, at any time, by emailing support@avais.ai

If we learn that we collected information from a child under 13 without this consent, we will delete it. Our handling of children’s information is described in more detail in the Privacy Policy.

Coaches, players, and parents or guardians may upload film on behalf of a player. When you upload film, you confirm that:

• You have the right to upload it and to have it analyzed
• You have permission from the people identifiable in it, or from their parent or guardian if they are minors, to the extent the law requires it
• The film is game or practice footage of the kind the Service is meant for

You are responsible for the film you upload. If someone identifiable in your film asks us to remove it, contact us and we will work with you to resolve it.

In short · Your film is yours. We are not buying it. You are letting us store it, analyze it, and learn from it in anonymized form.

Avais does not own the video you upload. You keep all ownership of your film and any other content you upload.

By uploading, you grant Avais a non-exclusive, worldwide, royalty-free license to:

• Store, copy, transcode, and process your film in order to provide the Service to you
• Generate statistics, tracking data, reports, clips, and coaching insights from it for you and the people you share them with
• Use it in anonymized form to train and improve the Avais AI models that power the Service

Anonymized means that before film is used for model training, we remove the details that tie it to a person or an account, such as names, jersey numbers, team and school affiliation, and account identifiers. We do not publish, license, or sell your raw film.

This license lasts as long as we hold your film. If you delete your film or your account, we stop using it and delete it as described in Section 11. Anonymized material that has already been incorporated into a trained model cannot be extracted from that model, so the license survives for that limited purpose only.

Avais owns the Service itself: our software, models, algorithms, user interface, design, branding, documentation, and the analytics, statistics, visualizations, and AI outputs the Service generates. These are protected by copyright, trademark, and other intellectual property laws.

To be clear about the dividing line: we own the analysis, you own the film. You may use the reports, statistics, and clips Avais generates for your own coaching, recruiting, and personal purposes. You may not copy, modify, reverse engineer, scrape, or create derivative works from the Service, or use its outputs to build a competing product, without our written permission.

• Paid plans are billed in advance on the cycle you choose at checkout, and renew automatically until you cancel
• Payments are processed by Stripe. We do not store your full card number
• Each plan includes a set number of game credits per billing period. Analyzing a game uses one credit
• Unless we state otherwise, game credits do not roll over between billing periods, and unused credits have no cash value
• You can cancel at any time from your account settings. Cancelling stops future charges; your plan stays active through the end of the period you have already paid for
• We may change prices. If we do, we will give you notice before the change applies to your renewal
• Taxes may be added where required

After 7 days, or once a game credit from that purchase has been used, payments are non-refundable except where the law requires otherwise. We may still issue a refund or credit at our discretion. If something went wrong on our end, tell us.

In short · You can close your account and have your data deleted whenever you want. Just ask.

You may terminate your account at any time by emailing support@avais.ai. On request we will close the account and delete the personal information and film associated with it, subject to the limited exceptions described in the Privacy Policy. Parents and guardians can do the same for an account belonging to a child under 13.

If you want a copy of your data before it goes, ask us in the same email and we will provide it.

We may suspend or terminate an account that violates these Terms, that is being used unlawfully, or where we are required to by law. If we terminate your account for a reason other than your breach of these Terms, we will refund any prepaid amount covering the unused portion of your term.

You agree not to:

• Use the Service for any unlawful purpose, or in a way that harasses, endangers, or exploits anyone
• Upload film you do not have the right to upload
• Upload content depicting minors in any inappropriate context
• Upload anything that infringes someone else’s intellectual property or privacy rights
• Attempt to gain unauthorized access to the Service, other users’ accounts, or our infrastructure
• Interfere with, overload, or disrupt the Service
• Reverse engineer, decompile, or disassemble any part of the Service, or scrape it in bulk
• Resell, redistribute, or sublicense access to the Service
• Use the Service or its outputs to build or train a competing product

Avais produces automated analysis. It is generated by AI and computer vision, and it will sometimes be wrong. A play may be misclassified, a player misidentified, or a statistic miscounted.

Our analysis and coaching suggestions are for informational and educational purposes only. They are not a substitute for a qualified coach, a certified athletic trainer, or medical advice, and they should not be the sole basis for decisions about training load, injury, recruiting, or playing time. Use your judgment.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, AVAIS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

In plain terms: we work hard to keep Avais accurate and available, but we do not promise that the Service will be uninterrupted, error-free, or secure against every threat, or that the analysis it produces will be accurate or complete. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, AVAIS AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, FILM, GOODWILL, OR ATHLETIC OR RECRUITING OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID AVAIS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence, or willful misconduct.

You agree to defend, indemnify, and hold harmless Avais LLC and its owners and employees from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of film or other content you upload, your use of the Service, or your violation of these Terms or of anyone else’s rights. We will notify you of any such claim and may participate in the defense at our own expense.

17.1 Let’s try to sort it out first. Before starting arbitration, email support@avais.ai with a short description of the dispute and what you would like us to do. We will do the same for a dispute we have with you. If we cannot resolve it within 30 days, either of us may start arbitration.

17.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will take place in Washington State, or by phone, video, or written submission if you prefer. The arbitrator’s award may be entered as a judgment in any court with jurisdiction.

17.3 Class action and jury trial waiver. YOU AND AVAIS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity, and the arbitrator may award relief only to the individual party seeking it. If this waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and heard in court.

17.4 Exceptions. Either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service. Nothing here prevents you from reporting a concern to a government agency.

17.5 Your right to opt out. You may opt out of this arbitration section by emailing support@avais.ai with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Include your name and the email on your account. Opting out will not affect your account or your use of the Service in any way, and the rest of these Terms will still apply.

17.6 Time limit. Any claim relating to the Service must be brought within one (1) year after it arises, or it is permanently barred, unless applicable law requires a longer period.

These Terms and any dispute arising from them are governed by the laws of the State of Washington, United States, without regard to its conflict of law rules. For any matter not subject to arbitration under Section 17, you and Avais agree to the exclusive jurisdiction of the state and federal courts located in Washington State.

We may update these Terms as the Service changes. If a change is material, we will let you know by email or in the app before it takes effect, and we will update the “Last updated” date at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, you can close your account under Section 11.

Questions about these Terms, refunds, deletion requests, or anything else:

Avais LLC · Washington, United States
support@avais.ai