Privacy Policy

1. Introduction

Avais (“we,” “us,” or “our”) operates the Avais platform at avais.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and sport/role preferences.

Video Content: When you upload game film for analysis, your video files are stored securely in our cloud infrastructure. Videos are processed solely for the purpose of providing game analysis and coaching insights.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and device information.

Payment Information: Payment processing is handled by Stripe. We do not store your full credit card number on our servers. Stripe’s privacy policy governs the handling of your payment data.

3. How We Use Your Information

• To provide and maintain the Avais platform and AI coaching services
• To analyze your uploaded game film and generate performance reports
• To power Coach ACE, our AI coaching assistant, with context about your games
• To process payments and manage your subscription
• To communicate with you about your account, updates, and new features
• To improve our platform, algorithms, and user experience

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate the platform (cloud hosting, payment processing, email services)
• Team Members: If you are part of a team on Avais, your coach and teammates may see your game analysis and stats as part of team features
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We use industry-standard security measures to protect your data, including encrypted storage for video files, secure HTTPS connections, and access controls on our infrastructure. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account information and uploaded content for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at support@avais.ai.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Data portability

To exercise any of these rights, contact us at support@avais.ai.

8. Children’s Privacy

Avais is not directed to children under 13. If you are under 13, you may only use the platform with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
support@avais.ai